Reference

sip33 Terms & Conditions for Your Account

These Terms & Conditions set out the rules that govern every account on sip33 — from the moment you register through every deposit via DANA, OVO, GoPay or…

Account eligibility depends on local lawDANA, OVO, GoPay & QRIS coveredOne account per personTerms updated with noticeSupport available for term queries
sip33 sip33 Terms & Conditions for Your Account
TERMS CONTACT

Reach Us When You Have Term Questions

If any clause in these Terms & Conditions is unclear, or if you believe your account has been actioned incorrectly under these terms, our support team is available around the clock. You can reach us through live chat directly in the lobby, by email for written records, or through our Telegram channel for faster replies. Our team in Denpasar handles account and policy queries and can escalate to the compliance desk when needed.

Team online

Live Chat

Open the lobby and tap the chat icon for real-time term and account help, available 24 hours a day, seven days a week.

Email Support

Send a written query to our support address for formal term clarifications; we aim to respond within 24 hours on business days.

Telegram

Message our Telegram channel for quicker replies on account status, payment receipts and policy questions without waiting in a queue.

HOW WE HANDLE IT

Browse Our Policy Commitments on sip33

These six commitments describe how we apply the Terms & Conditions across your account, your data and your payment records. Each point maps to a real operational step, not a generic promise.

Account Data Retention

We retain account registration data for the period required by our operating obligations. You may request a copy of your stored data by contacting live chat or email support.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No advertising-network cookies are placed without your consent.

Account Security Steps

Phone verification is required before your account is activated. Two-factor checks may apply to withdrawal requests over certain thresholds as an additional protection step.

Payment Record Access

Every DANA, OVO, GoPay and QRIS transaction is logged against your account. You can view your full payment history inside the cashier tab at any time.

Requesting Term Changes

If you believe a term has been applied incorrectly to your account, submit a written dispute via email. Our compliance desk reviews submissions within three business days.

Termination and Closure

You may close your account at any time by contacting support. Any verified balance will be returned to your registered DANA, OVO or bank transfer account after identity confirmation.

Your Questions About sip33 Terms Answered

These questions cover the points we hear most often about the sip33 Terms & Conditions — from account eligibility and payment rules to how we store your data and what happens if you want to close your account. If your question is not here, live chat is open around the clock.

They govern every part of your sip33 account: registration, identity verification, deposits and withdrawals via DANA, OVO, GoPay or QRIS, lobby access, and the rules around account suspension or closure.

Account eligibility depends on local law. Where local law permits, you can register using your Indonesian phone number. Phone verification is required to activate the account.

We post a notice on the site before any material change takes effect. Continuing to use your account after that notice is posted counts as your acceptance of the updated terms.

The terms cover all payment rails available on sip33: DANA, OVO, GoPay, QRIS, virtual account transfers and bank transfer through BCA, BRI, Mandiri and BNI.

Contact our support team via live chat or email and ask for a data access request. Where local law permits, we will send a copy of your stored account data within a reasonable timeframe.

Any balance on a suspended account is held in place and is subject to the verification steps described in the terms. Once verification is completed, the balance is returned to your registered payment method.

Contact support through live chat or email to request account closure. After identity confirmation, any remaining verified balance is returned to your DANA, OVO or registered bank transfer account.