Reference

sip33 Privacy Policy: What We Collect and Why

At sip33, your Privacy Policy is the written commitment we make about every piece of information you share when you open an account, verify your phone number, or…

Account Data TransparencyDANA, OVO, GoPay & QRIS CoveredYour Right to Request ChangesIndonesian Law ContextClear Data Retention Terms

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Browse What Our Policy Covers in Detail

sip33 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register and complete phone verification on sip33, we collect the minimum data needed to run your account: your contact details, device identifiers, and transaction references tied to payment rails like DANA, OVO, GoPay, QRIS, virtual account and bank transfer. We do not sell or

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rent this data to third parties. Information linked to BCA, BRI, Mandiri or BNI bank transfers is stored only for transaction reconciliation and is deleted after the retention period outlined in this policy. For you in Denpasar or anywhere else in Indonesia, the scope of data
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we hold and the rights you have to access or delete it depend on local law. We aim to respond to all verified data requests within 14 working days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to review the data sip33 holds on your account, request a correction, or ask us to delete specific records, our support team handles privacy queries through three direct channels. We aim to acknowledge every request within 24 hours and resolve it within 14 working days, subject to identity verification steps that protect your account from unauthorised access.

Team online

Live Chat

Open the live chat window inside your account dashboard, select 'Privacy & Data' from the topic menu, and a support agent will pick up your query. Available daily from 08:00 to 23:00 WIB.

Email Support

Send your written privacy request to our data team via the email address listed in your account settings under 'Help & Policy'. Include your registered phone number for faster verification.

Account Help Centre

The in-account Help Centre under 'Account & Security' contains a dedicated Privacy Request form. Submit it directly, and we will track the status alongside your account profile.

HOW WE HANDLE YOUR DATA

Explore Our Data Handling Commitments

Every sip33 account is protected by a set of concrete data practices — from the cookies we set in your browser to the way we verify withdrawal requests against your registered identity.

Cookie Usage

We set session cookies to keep you logged in and analytics cookies to improve page load times. You can review and adjust cookie preferences through the settings panel in your account at any time.

Account Security

Phone verification is required before account access is granted. We use one-time codes sent to your registered number to confirm identity during login and before any withdrawal is processed.

Data Retention

We retain account data for the period required under applicable Indonesian regulation. After that window closes, personal identifiers are anonymised and payment references are purged from active records.

Third-Party Access

Payment processors like DANA and QRIS receive only the transaction data needed to complete a transfer. We do not pass your profile, game history or device data to payment partners or ad networks.

Your Right to Access

You can request a copy of the personal data we hold on your account at any time, where local law permits. Submit the request through the Privacy Request form in the Help Centre and we will fulfil it within 14 working days.

Policy Change Notices

When this Privacy Policy changes in a material way, we notify you via the email address linked to your account at least 7 days before the update takes effect. You can review the full history in the Policy Archive section.

Switch Between These Common Privacy Questions

The questions below cover the most common things you may want to know about how sip33 handles your personal data, what rights you hold under Indonesian regulation, and the steps to act on those rights through your account.

We collect your phone number, device identifier, and the contact details you provide during registration. When you make a deposit via DANA or OVO, we also log the transaction reference needed to confirm payment status on your account.

QRIS and GoPay references are used only to match your deposit to your account and confirm receipt. We do not store wallet credentials and we do not share transaction data with advertisers or unrelated third parties.

Yes, where local law permits, you can submit a data access request via the Privacy Request form in the Help Centre. We aim to fulfil verified requests within 14 working days of identity confirmation.

We retain personal identifiers for the period required under applicable Indonesian rules. After that retention window closes, identifiers are anonymised and bank transfer or virtual account references are removed from active records.

We set session cookies for login continuity and analytics cookies for page performance. You can review your cookie preferences through the settings panel inside your account and adjust them at any time without losing account access.

We send a notification to the email address registered on your account at least 7 days before any material policy change takes effect. The full update history is also available in the Policy Archive section of your account settings.

Open the Help Centre from your account dashboard, select the Privacy Request form, and choose 'Data Deletion'. We will verify your identity via your registered phone number before processing the request, which depends on local law requirements.

sip33 Privacy Policy: What We Collect and Why

Contact Us About Your Privacy Rights

Live Chat

Email Support

Account Help Centre

Explore Our Data Handling Commitments

Cookie Usage

Account Security

Data Retention

Third-Party Access

Your Right to Access

Policy Change Notices

Switch Between These Common Privacy Questions

01 What personal data does sip33 collect when I open an account?

02 How does sip33 use my QRIS or GoPay transaction data?

03 Can I request a copy of the data sip33 holds on my account?

04 How long does sip33 keep my account information?

05 What cookies does sip33 set and how can I manage them?

06 How does sip33 notify me if the Privacy Policy changes?

07 How do I ask sip33 to delete my personal data?

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