Reference

sip33 Account Terms and Legal Commitments

Our legal documents govern how your sip33 account is created, used and protected under the terms we operate within, where local law permits.

Account TermsPrivacy PolicyCookie UseData RetentionDANA & QRIS Context
sip33 sip33 Account Terms and Legal Commitments
LEGAL CONTACT PATH

Reach Us for Any Policy or Account Concern

If you need to raise a formal query about our terms, request a copy of the data we hold on your account or ask for a correction, our support team is available around the clock. You can reach us through live chat directly inside your account dashboard, via email at our legal correspondence address, or through the help centre where policy documents are also posted in full.

Team online

Live Chat

Available 24 hours a day inside your sip33 account dashboard; fastest path for account-data questions or urgent policy clarifications.

Email Support

Send formal legal correspondence or data-access requests to our support email; we aim to respond within two business days.

Help Centre

Full policy documents — including terms of use, privacy notice and cookie policy — are posted in the Help Centre and updated whenever terms change.

DATA AND SECURITY

How We Handle Your Account Data and Security

From phone verification at registration to how long we keep your QRIS transaction logs, every data-handling step at sip33 follows a defined internal policy.

Phone Verification

We verify your phone number before account access is granted; this step ties your identity to your registered DANA, OVO or GoPay wallet and prevents unauthorised account creation.

Cookie Use

We use session cookies to keep you logged in across the lobby — Speed Blackjack, Sportsbook, Royal Fishing — and analytics cookies to measure page performance; you can manage these in browser settings.

Data Retention

Account records are kept for the period required under applicable rules and then securely deleted; wallet references such as BCA or BRI bank transfer details are retained only while needed for dispute resolution.

Account Security

Your account is protected by password encryption and phone-linked verification; if you suspect unauthorised access, contact live chat immediately so we can freeze the account and investigate.

Requesting Your Data

You may request a full export of the personal data we hold on your account at any time; submit the request via email or live chat and we will respond within two business days.

Policy Updates

When our terms or privacy notice change, we publish the updated version in the Help Centre and send a notification to the contact method registered on your account.

Legal Questions About Your sip33 Account

These are the questions we hear most often about our legal terms and your rights as an account holder. If yours is not answered here, live chat is the fastest route to a direct response.

Yes. Access to sip33 and its lobby depends on local law. It is your responsibility to confirm that using the platform is permitted under the laws of your location before opening an account.

We collect your phone number, a password, and the wallet identifiers you link — such as DANA, OVO, GoPay or QRIS — for account verification and transaction processing. No additional personal data is required to open an account.

Transaction records, including QRIS logs and bank transfer references from BCA, BRI or Mandiri, are kept for the period required for dispute resolution and then securely deleted according to our data retention schedule.

Yes. Submit a data-access request via live chat or email and we will compile a full export of what we hold on your account and deliver it within two business days.

Contact us through live chat inside your account dashboard or by email. State the specific data you want corrected or removed and we will action the request in line with our privacy policy and applicable rules.

Both documents are posted in full inside our Help Centre and are updated whenever terms change. You will also receive a notification at the contact method registered on your account when updates are published.

No. Wallet identifiers linked to your account — including DANA, OVO, GoPay and QRIS references — are used only for transaction processing and verification. We do not sell or share this data with third parties for marketing.